These Terms and Conditions set out the basis on which Cleaners Richmond provides cleaning services to residential and commercial clients. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any cleaning services.
In these Terms and Conditions the following expressions have the meanings set out below.
Client means the individual, company, or organisation requesting the services.
Company means Cleaners Richmond, the provider of the services.
Services means any cleaning or related services supplied by the Company to the Client, including but not limited to domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning and one-off or regular cleaning visits.
Cleaner means any employee, contractor or representative engaged by the Company to provide the Services.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Company and the Client for the supply of Services, incorporating these Terms and Conditions and any additional written service description accepted by both parties.
The Company primarily provides Services within Richmond and surrounding areas in the United Kingdom. Acceptance of bookings outside this core service area is at the sole discretion of the Company and may be subject to additional charges or different scheduling arrangements.
3.1 A booking request may be made by the Client via any communication method accepted by the Company, such as online forms or written confirmation. The Client must provide accurate and complete information about the Premises and the Services required.
3.2 All bookings are subject to availability. The Company will confirm acceptance of a booking and the scheduled date and time of the Service. No Agreement is formed until the Company issues a booking confirmation.
3.3 The Client is responsible for ensuring that access to the Premises is available at the agreed time. Any special access instructions, parking arrangements or entry systems must be clearly communicated to the Company in advance.
3.4 The Client must disclose any health and safety risks at the Premises in advance of the booking, including but not limited to hazardous materials, infestations, structural issues or restricted areas.
3.5 Where the Services are for an end of tenancy, pre-sale or post-build clean, the Client must inform the Company at the time of booking so that an appropriate scope and duration can be allocated.
4.1 The Company will provide the Services as agreed with the Client at the time of booking. A general description of typical cleaning tasks may be provided, but the exact tasks carried out may vary depending on the condition of the Premises and the time available.
4.2 The Company may undertake an initial assessment of the Premises at the start of the visit. Where the Premises are in significantly worse condition than described at booking, the Company may adjust the price, limit the Services to what is reasonably achievable within the booked time, or decline to proceed.
4.3 Unless otherwise agreed in writing, the Services do not include tasks that involve working at height beyond safe reach with standard domestic equipment, heavy lifting, moving large or fragile items, cleaning of exterior windows above ground floor, or dealing with biohazards.
4.4 The Company may refuse to carry out any task that it reasonably considers unsafe, unlawful, or outside the scope of normal cleaning activities.
5.1 The Client must ensure that the Premises are accessible at the scheduled time and that electricity, lighting and, where required, running water and heating are available.
5.2 The Client must ensure that any alarms are deactivated or instructions for deactivation are provided, and that pets are secured so as not to impede the Cleaner or present a risk.
5.3 The Client must remove or securely store cash, jewellery, important documents and other valuables before the start of the Service.
5.4 If the Client requests the use of their own cleaning products or equipment, the Client is responsible for ensuring that such products and equipment are safe, suitable for the intended use and in full working order.
6.1 Prices for the Services are set out in the Company’s current price information or are otherwise agreed with the Client at the time of booking. Prices may be based on hourly rates, a fixed fee for a particular service, or a combination of both.
6.2 Any price estimate based on information supplied by the Client is subject to revision if the information provided is inaccurate or incomplete, or if the condition or size of the Premises differs materially from that described.
6.3 The Company reserves the right to vary its prices from time to time. Price changes will not affect confirmed bookings that have already been accepted by the Company, except where the scope of Services is amended by the Client.
6.4 Unless otherwise agreed in advance, payment is due on completion of the Service or in accordance with any recurring payment schedule for regular cleaning arrangements.
6.5 The Company may require a deposit or pre-payment for certain Services, including but not limited to one-off deep cleans, end of tenancy cleans, or large commercial projects. Deposits are non-refundable except where the Company cancels the booking without offering a reasonable alternative.
6.6 If payment is not received on the due date, the Company reserves the right to charge interest on overdue balances at the statutory rate and may suspend further Services until all outstanding sums are settled.
7.1 The Client may cancel or reschedule a booking by giving the Company notice within the minimum notice period specified by the Company at the time of booking.
7.2 If the Client cancels or reschedules a booking with less than the required notice, the Company may charge a cancellation fee up to the full value of the booked Service.
7.3 If the Cleaner attends the Premises at the agreed time and is unable to gain access, or if the Services cannot be carried out due to the Premises being unsafe or unsuitable, this will be treated as a late cancellation by the Client and the applicable fee may be charged.
7.4 The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, such as staff illness, severe weather, transport disruption or other events beyond its reasonable control. In such cases, the Company will offer an alternative appointment as soon as reasonably possible.
8.1 Where the Client books regular cleaning Services, such as weekly or fortnightly visits, the Agreement will continue until terminated by either party in accordance with these Terms and Conditions.
8.2 The Client may terminate regular Services by giving the notice specified by the Company at the start of the arrangement. Failure to provide the required notice may result in a charge equivalent to the value of the remaining visits within the notice period.
8.3 The Company reserves the right to reassign Cleaners or adjust schedules for operational reasons, while seeking to maintain continuity of service where reasonably possible.
9.1 The Company aims to deliver Services to a professional standard. If the Client is dissatisfied with any aspect of the Service, the Client must notify the Company as soon as possible and in any event within 24 hours of completion of the relevant visit.
9.2 Where a complaint is accepted as justified, the Company may, at its discretion, offer to re-clean the affected area, provide a partial refund, or offer a credit against future Services. Any re-clean must normally take place within a reasonable time from the original visit.
9.3 The Client agrees to allow the Company a reasonable opportunity to investigate and remedy any complaint before taking further action.
10.1 The Company will take reasonable care in providing the Services and will maintain appropriate insurance cover for its business operations as required under UK law.
10.2 The Client must report any alleged damage or loss believed to have been caused by the Cleaner to the Company as soon as reasonably practicable and in any event within 24 hours of the Service. The Client must provide reasonable evidence and access to inspect the alleged damage.
10.3 The Company will not be liable for normal wear and tear, pre-existing damage, deterioration as a result of ageing, or damage arising from the use of cleaning products requested or provided by the Client.
10.4 The Company will not be liable for any loss or damage arising from instructions given directly by the Client to a Cleaner that are contrary to these Terms and Conditions or to the Company’s guidelines.
10.5 The Company’s total liability to the Client for any loss or damage arising out of or in connection with the Agreement, whether in contract, tort or otherwise, shall be limited to the amount paid or payable for the specific Service in respect of which the claim arises, except where such limitation is not permitted under UK law.
10.6 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited by law.
11.1 The Company will comply with applicable UK waste and environmental regulations in relation to the handling and disposal of waste generated in the course of providing the Services.
11.2 Standard household waste and non-hazardous rubbish may be bagged and placed in the Client’s designated bins at the Premises, provided suitable facilities are available. The Company is not responsible for arranging off-site removal of general household waste unless this has been specifically agreed and may incur additional charges.
11.3 The Company will not handle or dispose of hazardous or regulated waste, including but not limited to clinical waste, sharps, chemicals, asbestos, paints, oils or solvents. Where such materials are present, the Client must arrange for their removal by an appropriately licensed waste carrier before the Service is carried out.
11.4 The Client is responsible for ensuring that any waste containers, wheelie bins or refuse collection points at the Premises are correctly designated by the local authority and are suitable for the type of waste generated.
12.1 If the Client provides keys, fobs or access codes to the Company, these will be handled with reasonable care and used solely for the purpose of carrying out the Services.
12.2 The Company will not label keys with the full address of the Premises and will take reasonable steps to store them securely when not in use.
12.3 In the event of lost keys directly attributable to the Company, the Company’s liability will be limited to the reasonable cost of key cutting or, where necessary for security reasons, replacement of equivalent locks, subject to the overall liability limits set out in these Terms and Conditions.
13.1 The Company and its Cleaners will follow reasonable health and safety practices while carrying out the Services.
13.2 The Client must not request the Cleaner to undertake any task that could put the Cleaner’s health or safety at risk, including working at unsafe heights, using unsafe equipment or handling hazardous substances.
13.3 If the Cleaner considers that the Premises or any requested task poses a health or safety risk, the Cleaner may refuse to carry out all or part of the Service. In such cases, the Company will inform the Client and will seek to agree alternative arrangements where possible.
14.1 The Company will process personal data provided by the Client in accordance with applicable UK data protection laws.
14.2 Personal data will be used to manage bookings, deliver Services, process payments and handle any queries or complaints. The Company will take reasonable measures to protect such data against unauthorised access or misuse.
15.1 The Company shall not be liable for any delay or failure to perform its obligations under the Agreement where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather conditions, transport disruption, strikes, accidents, epidemics, or acts of government.
15.2 In such circumstances, the Company may suspend the Services and will resume them as soon as reasonably practicable. If the period of suspension continues for an extended period, either party may discuss suitable adjustments or termination of the Agreement.
16.1 The Company may update these Terms and Conditions from time to time. Any changes will take effect for new bookings from the date they are published or otherwise communicated to the Client.
16.2 For ongoing regular Services, the Company will notify the Client of any material changes to these Terms and Conditions, and continued use of the Services after such notice will constitute acceptance of the revised terms.
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
18.1 These Terms and Conditions, together with any written service details or booking confirmations issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services.
18.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Choose our cleaners Richmond to handle with your cleaning issues in TW9 area. We always deliver the kind of expertise which you can rely on.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(72)
