Cleaners Richmond is committed to providing professional cleaning services while maintaining the highest standards of health and safety for our staff, clients, visitors, and the wider public. This Health and Safety Policy sets out our approach to managing risks, preventing accidents and ill health, and fostering a culture of safety across all locations where we operate.
We recognise our duty to ensure, so far as is reasonably practicable, the health, safety, and welfare of everyone affected by our cleaning activities. Our objectives are to prevent injuries, protect health, and comply with all relevant health and safety legislation and recognised industry best practice.
We will achieve these objectives by identifying hazards, assessing risks, implementing suitable control measures, and monitoring our performance regularly. Continuous improvement is central to this policy, and we review our arrangements to ensure they remain effective and appropriate to our cleaning services.
Senior management at Cleaners Richmond is responsible for ensuring that adequate resources, information, training, and supervision are provided to support this policy. Management will lead by example, promote safe working practices, and take health and safety into account in all business decisions, including the planning of cleaning contracts and scheduling of work.
Supervisors are responsible for day-to-day implementation of this policy, including communicating safety procedures to cleaning staff, checking that equipment is suitable and well maintained, and ensuring that site-specific risks are controlled. They will report incidents and near misses promptly and cooperate with any investigation or audit.
All cleaners and support staff are required to take reasonable care of their own health and safety and that of others who may be affected by their work. They must follow instructions, use protective equipment properly, report hazards, and refrain from misusing any safety equipment. Everyone has the authority to stop work if they believe conditions are unsafe.
Before cleaning work begins at any site, suitable and sufficient risk assessments are carried out to identify potential hazards such as slips, trips, working at height, use of chemicals, electrical equipment, manual handling, and lone working. These assessments are reviewed periodically and whenever there are changes to processes, equipment, or work environments.
Based on the risk assessments, we implement safe systems of work tailored to the type of cleaning service being provided, whether regular domestic cleaning, commercial premises, end of tenancy cleans, or specialised work. Staff are briefed on these procedures and must follow them at all times.
Cleaning chemicals are selected with regard to effectiveness, environmental impact, and safety. Where hazardous substances are used, appropriate assessments are completed and control measures are implemented to minimise exposure and prevent harm.
All chemicals must be stored securely, clearly labelled, and used only in accordance with the manufacturer instructions. Cleaners are trained in safe handling, dilution, application, and disposal of cleaning agents. Personal protective equipment such as gloves, masks, or eye protection is provided where necessary and must be worn as instructed.
We supply cleaning equipment that is suitable for its intended purpose and maintained in safe working order. This includes vacuum cleaners, floor machines, steam cleaners, ladders, and other tools commonly used in domestic and commercial cleaning. Routine checks are carried out and defective items are removed from service until repaired or replaced.
Electrical equipment is inspected and tested at intervals aligned with relevant guidance, and staff are instructed never to use visibly damaged or faulty items. Cables must be routed to avoid trip hazards and kept clear of water or damp surfaces.
Appropriate personal protective equipment is provided free of charge where required by risk assessment. Cleaners must use and look after this equipment, report any defects, and store it correctly. PPE does not replace other risk controls and is used as part of a wider protective strategy.
Many cleaning tasks involve manual handling, including lifting equipment, moving furniture, and carrying bags of waste. We aim to avoid hazardous manual handling wherever possible by using mechanical aids, planning workflows, and organising storage effectively.
Where manual handling cannot be avoided, staff receive training on safe lifting techniques, posture, and ergonomic working methods. Loads must be assessed before lifting, and cleaners are encouraged to work within their physical limits and seek assistance with heavy or awkward items.
Slip and trip hazards are common in cleaning work due to wet floors, trailing cables, and stored materials. We implement clear procedures for cordoning off wet areas, placing warning signs, and ensuring that floors are cleaned systematically to minimise risk to building users and staff.
Working at height, such as using steps or ladders for high dusting or window cleaning, is controlled using appropriate equipment and techniques. Only trained staff may use ladders, and they must carry out a pre-use check and ensure stable positioning before starting work. Where possible, alternative methods that avoid working at height are used.
We recognise that good health and wellbeing underpin safe performance at work. Cleaners Richmond promotes a working environment that supports physical and mental health, including realistic workloads, fair scheduling, and respect for staff.
All employees receive an induction covering our health and safety policy, incident reporting, emergency arrangements, and safe working practices. Ongoing training is provided on topics such as safe use of equipment, handling chemicals, manual handling, and site-specific procedures. Records of training are maintained and refreshed at suitable intervals.
All accidents, injuries, incidents, and near misses must be reported as soon as possible to a supervisor or manager. We investigate to identify root causes, implement corrective actions, and prevent recurrence. Records are kept in line with relevant legal requirements.
Emergency procedures, including fire safety, evacuation, and first aid arrangements, are communicated to staff for each site where we work. Cleaners must familiarise themselves with exits, assembly points, and any client-specific rules before starting work. Any damage to client property or building infrastructure is reported immediately.
We encourage open communication on health and safety matters. Staff are invited to raise concerns, suggest improvements, and participate in discussions about safe working methods. Feedback from cleaners and clients helps us refine our procedures and maintain high standards.
Cleaners Richmond regularly monitors health and safety performance through inspections, audits, and review of incident trends. This policy and related procedures are reviewed periodically and updated when necessary to reflect changes in legislation, industry guidance, or our operations. The most current version of this policy is made available to all staff and clients on request.
By working together and following the principles set out in this Health and Safety Policy, Cleaners Richmond aims to deliver reliable, high-quality cleaning services while protecting the wellbeing of everyone involved.
Choose our cleaners Richmond to handle with your cleaning issues in TW9 area. We always deliver the kind of expertise which you can rely on.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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