This Privacy Policy explains how Cleaners Richmond collects, uses, stores and shares personal data about customers and prospective customers located in the Richmond area. It applies to all individuals who use our cleaning services or communicate with us in relation to those services, whether as private individuals or on behalf of a business.
Cleaners Richmond acts as the data controller for the personal data described in this Privacy Policy. We are responsible for deciding how and why your personal information is used and for ensuring that such use complies with applicable data protection laws, including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all customers and prospective customers of Cleaners Richmond in the Richmond area, including individuals who contact us to request quotes, make bookings, provide feedback or otherwise interact with our services. By using our services or by contacting us, you acknowledge that you have read and understood this Privacy Policy.
We collect and process a range of personal data necessary to provide and manage our cleaning services. This may include the following categories of information:
Identification and contact details such as your name, title, billing address, service address, and any other contact information you provide to us.
Booking and service details such as preferred dates and times for cleaning, type of property, specific instructions relating to the service, and records of work carried out.
Communication records such as enquiries, complaints, feedback, and any correspondence between you and Cleaners Richmond by phone, in writing or through other communication channels.
Payment and transaction information such as records of payments made for our services and related billing information. We do not store full payment card details where payments are processed through a third party payment provider.
Technical and usage information such as basic technical information that may be collected when you visit our website or digital services, including device information, browser type, and general usage data used to improve our services.
In limited circumstances, we may process special category data where you voluntarily provide information that may be relevant for service delivery, for example health related information necessary to accommodate particular needs at the service premises. We will only process such information where it is strictly necessary and lawful for us to do so.
We only process your personal data where we have a valid lawful basis under data protection law. Depending on the circumstances, the legal grounds we rely on include:
Performance of a contract. We process personal data that is necessary to enter into and fulfil our contract with you, for example to arrange and deliver cleaning services, to manage your bookings and to take payment.
Legitimate interests. We process certain personal data where this is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This includes using your information to respond to enquiries, manage and improve our services, maintain business records, and prevent fraud or misuse of our services.
Legal obligations. We may process personal data where this is necessary to comply with legal obligations, such as accounting rules, tax requirements, or obligations to respond to lawful requests from public authorities.
Consent. In specific situations, we may rely on your consent, for example where we send you selected marketing communications by electronic means. Where we rely on consent, you are free to withdraw it at any time and we will stop the relevant processing.
We use the personal data we collect for the following purposes:
To provide, manage and improve our cleaning services, including scheduling appointments, tailoring services to your needs and ensuring a consistent service quality.
To communicate with you, respond to your enquiries, provide quotes, confirm bookings, notify you of changes to services and handle any requests or complaints.
To process payments, manage invoices and maintain accurate financial and transactional records.
To manage our relationship with you, including customer care, service updates and where appropriate, providing information about related services that may be of interest to you, subject to your marketing preferences.
To comply with applicable laws, regulations and guidance, and to establish, exercise or defend legal claims.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we retain customer records for a period that reflects the duration of our relationship with you and a subsequent period during which claims might be made in relation to the services provided. Financial and transactional records may be kept for a longer period to comply with tax and accounting obligations.
When personal data is no longer required for the relevant purposes, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.
We do not sell your personal data. We may share your personal data with selected third parties where necessary for the operation of our business and the provision of services to you. These third parties may act as data processors on our behalf. Examples include:
IT and hosting service providers who support the operation of our systems and secure storage of information.
Payment processing providers who facilitate secure processing of payments for our services.
Administrative and business support providers who assist us with tasks such as customer communications and record management.
We require all third party processors to process your personal data only in accordance with our instructions, to keep it secure and to comply with applicable data protection laws. We enter into written agreements with our processors that include appropriate data protection terms.
We may also share your personal data with professional advisers such as accountants, auditors or legal advisers where necessary for the establishment, exercise or defence of legal claims or for compliance and advisory purposes.
In limited circumstances, we may disclose your personal data to public authorities, regulators or law enforcement bodies where we are required or permitted to do so by law.
Where we transfer personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your information in accordance with data protection law. These safeguards may include using countries recognised as providing an adequate level of protection or entering into standard contractual clauses with the recipient.
Under data protection law, you have a number of rights in relation to the personal data that we hold about you. These rights may be subject to certain legal conditions and exemptions. Subject to those conditions, your rights include:
Right of access. You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other lawful basis for processing.
Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection you have raised.
Right to object. You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing purposes. We will stop processing your information for these purposes unless we have compelling legitimate grounds to continue.
Right to data portability. In some circumstances, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format, and to request that we transmit it to another controller where technically feasible.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures are designed to ensure a level of security appropriate to the risk posed by our processing of your personal data.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory developments or for other operational reasons. Any changes will be made available in the most recent version of this Privacy Policy, and the updated version will apply from the date it is published.
If you wish to exercise any of your data protection rights or if you have any questions or concerns about how Cleaners Richmond uses your personal data, you can contact us using the details provided on our main customer communications and documentation. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed.
Choose our cleaners Richmond to handle with your cleaning issues in TW9 area. We always deliver the kind of expertise which you can rely on.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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